Thank you very much for taking the time to share your feedback and we're delighted that you're satisfied with our jewelry card products. We also offer our sincerest apologies for the inadequate service you experienced during your purchase. This is completely inconsistent with our service standards, and we take your concerns very seriously. Your feedback is crucial to us; it helps us identify shortcomings and continuously improve. We've passed your feedback on to the relevant teams and will focus on strengthening training and optimizing processes to ensure a consistent, high-quality service experience for all customers going forward.